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Terms and Conditions


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About Us

We at Dude That's Cool Magic shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Dude That's Cool Magic
25 Ashman Road
Thatcham
Berkshire
RG19 4WD
United Kingdom
Email: sales [at] dudethatscoolmagic [dot] co [dot] uk
VAT Registration Number 923 8833 03

Making A Purchase

Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept the following payment methods:

Credit card payment via the telephone (+44 (0) 1635 876565)

Cards accepted

• Mastercard
• Visa
• Switch
• Solo
• Visa Debit (Delta) *
• Visa Electron
• Maestro
• JCB

Online credit card payment (not exceeding UKP400.00) via NOCHEX who accept the following cards:

• Mastercard
• Visa
• Switch
• Solo
• Visa Debit (Delta) *
• Visa Electron
• Maestro

Also payment can be made via:

Paypal
Postal Order
Bankers Draft
Personal Cheque


If you would like to order online then pay by Bankers Draft, Cheque or postal order, select the "Pay by Cheque" option on the order form, then print the order and send it to us with your cheque or postal order for the total amount of your order. Cheques must be drawn from a UK bank and be in Pounds Sterling.

Paying by cheque does slow down your order as we can only despatch your order when your funds have cleared. Typically your order will be delayed by about seven to ten days. Your order will be cancelled if we do not receive payment within 14 days after placing your order with us.

Please make your cheque or postal order payable to "Dude That's Cool Magic." and send to the following address:

Dude That's Cool Magic
25 Ashman Road
Thatcham
Berkshire
RG19 4WD


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Unless otherwise agreed.

UK shipments will be via the Royal Mail Ist Class Royal Mail recorded or Royal Mail Standard parcels. International shipments are made via Royal Mail Airmail service.

Shipping rates as follows:

UK
Royal Mail 1st Class Post GBP2.85 per order
Royal Mail 2nd Class Post GBP2.50 per order (Free with orders over £50)

Royal Mail Special (Next Day) delivery will be Charged at the following rates:

0g - 1KG £7.00 per order
1KG - 2KG £9.00 per order

For this service orders must be received before 4pm Monday - Friday. We do not offer delivery (or despatch) on Saturdays, or deliver on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day.


Next Day Courier Service: Charged at GBP10.45 per order. Orders must be received before 3pm Monday - Friday for same day despatch. We do not offer delivery (or despatch) on Saturdays, or deliver on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day.


Europe
Your shipping charge based on weight, will be calculated when you add goods to your shopping basket.

Rest of the world
Your shipping charge based on weight, will be calculated when you add goods to your shopping basket.

Customers are responsible for ensuring their address details are correct when placing an order, Dude That's Cool Magic cannot be held liable for any lost orders relating to an incorrect address entered on an order.

Delivery Schedule

In most cases we will have your item in stock. Our aim is to always where possible dispatch your items(s) On the day the order is placed (Monday - Friday).

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made to the UK VAT at the current rate is included.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are NOT held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us using the link on the store page or call +44 (0) 1635 87 65 65

Privacy Policy

Dude That's Cool Magic do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We are in the business of selling magic secrets. For this reason we do not accept any returns unless an item is proven to be defective. And in the case an item is defective we can only offer a replacement . NOT a credit or refund. Before any replacement item is shipped returned we must first verify that the item is in fact defective. This does not affect your statutory rights.

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